In the last article: How to Become a Ticket Broker: Tips and Tricks for Buying Tickets on Ticketmaster (Part 2) we discussed how Ticketmaster fees are determined and looked at how you can use Ticketmaster’s time limits to your advantage to search for better tickets, a crucial technique for learning how to become a ticket broker.

In this post, we’ll take a look at the delivery page, the last page in the Ticketmaster checkout process. Let’s take a look at the different options for ticket delivery and what the best option is for resale. We’ll also look at what payment methods are accepted and what method you should be using to get rewards from your ticket purchases. And then there’s ticket insurance. Let’s find out if you should purchase it to cover your investment.

First, let’s see how long Ticketmaster gives us to complete this page.

5 More Minutes To Search for Additional (Better) Tickets

As we talked about in the last part of this series, we can use the time Ticketmaster gives us to complete our order to be searching for additional tickets on a separate device or different browser in hopes to get better tickets.

Depending on your Internet connection and computer speed, you’ll have about 5 min and 30 sec to complete your order on this page.

Tips for success: Before tickets go onsale, make sure you’re logged in, and have your billing information already added to your account. This will allow you to save time typing it in on the checkout page, and spend that time wisely searching for other tickets instead.

Good to Know: Completing one page of the checkout faster than the allotted time limit will not give you more time to complete the next page.

Choose a Ticket Delivery Method

Ticketmaster Delivery Options.

Ticketmaster Delivery Options.

Step 1:

First, select the country your billing address is located.

  1. USA
  2. Canada
  3. Other Country

Step 2:

Select how you would like to receive your tickets.

Go Mobile (Strongly Recommended!)

“Your phone’s your ticket. Locate your tickets in your account – or in your app. When you go mobile, your tickets will not be emailed to you or available for print.”

Ticketmaster states there is no additional charge for this delivery method but you are still getting charged an unavoidable processing fee for this.

Mobile delivery is highly recommended because you can transfer these tickets to other buyers and you don’t have to deal with additional costs of having your tickets shipped to you, and then again shipping them to the buyer. Mobile tickets (unless otherwise stated) can easily be transferred from your Ticketmaster account instantly.

If you only want to sell certain tickets from your order, you can do that easily from your Ticketmaster account by only selecting the ones you want to transfer.

Mobile delivery is generally available for all countries (unless otherwise noted).

Mail Delivery

Shipping charges may vary based on your location. Here’s a breakdown of what I’m seeing for this tutorial.

  1. 2 Business Day (Evening). $18.50 for US delivery
  2. 3 Business Day (Evening). $14.50 for US delivery.
  3. Standard Mail. $4.50 for US delivery.
  4. Canada: Customers in Canada via Canadian Standard Mail. $4.50

Your tickets will be mailed to your billing address and delivered no later than 48 hours before the event in a plain unmarked white envelope.

Paying extra to have your tickets delivered is generally not in your best interest for obvious reasons. One of the only benefits would be to have a hard copy ticket as a collectible. I like saving my ticket stubs as much as the next person, but not at an additional expense and inconvenience.

Most fans who are buying tickets on the secondary market are happy to receive mobile delivery tickets as it’s more convenient and faster.

Will Call

Tickets held at Will Call can only be retrieved by the cardholder with original credit card of purchase and a valid photo ID with signature such as a state ID, driver’s license or passport.

You might see this option for high profile events, or VIP tickets. Clearly this makes it very difficult to resell tickets for. You would physically need to meet the buyer at the box office and give them the tickets to complete the sale in this case.

Final Checkout Page (Payment Details)

The Ticketmaster Final Checkout Page.

The Ticketmaster Final Checkout Page.

Add Your Billing info

As mentioned previously, you should already have your billing info added to your account to save time during this step. If not, now’s a good time to enter it here and save it to your account to speed things up next time.

One Last Chance to Search for Additional (Better) Tickets

You’ll have approximately 9 minutes and 25 seconds to complete the payment page, the final step in the checkout process. Adding up the time limits on all the checkout pages gives us about 14 minutes give or take to complete the checkout and search for additional tickets while holding our original ones, so make sure to use your time wisely and don’t complete your order until you are happy with your selection and are not able to pull any new or different tickets in your separate searches.

Accepted Payment Methods

  1. American Express
  2. American Express points
    1. You can use your American Express Membership Reward points to pay for your tickets, although I wouldn’t recommend it because the redemption value is terrible, coming in a 0.5 cents per point. You are much better off saving your points and redeeming them for flights or hotels where you can generally get 4-10 cents per point redemptions. At a bare minimum you should always look for 1 cent per point redemptions.
  3. Amex Express Checkout (simplified checkout process).
  4. PayPal
  5. Visa
  6. Mastercard
  7. Visa Debit
  8. Visa Checkout (simplified checkout process).
  9. Voucher/gift card

I would strongly recommend applying for and using a credit card for ticket purchases that has a good rewards program. You might as well be earning credit card points while you’re buying your inventory!

Credit card points can add up fast and American Express Membership Rewards Cards (Business and Personal Platinum and Gold cards, and the Cobalt Card) offer incredible value when you use your points for travel. All of those cards generally offer some of the best welcome bonuses so just by applying, you’ll have enough points for 2 roundtrip tickets anywhere in North America (including Hawaii and the Caribbean). I could go into great detail about earning and redeeming credit card points, but I’ll save that for another post. 😉

Should You Buy Ticket Insurance?

Friends don't let friends buy ticket insurance.

Tanya went for it, but she can’t be trusted.

Optional ticket insurance covers the cost of your ticket purchase if an unforeseen circumstance comes up and you or your companion can no longer attend the event.

I would not recommend buying ticket insurance at all from a fan or broker perspective. I unlike many other people, am not a fan of insurance companies. House and car insurance are completely different scenarios in which insurance is mandatory, understandably so. However, I do not enter into optional agreements with insurance companies that are designed not to pay out claims.

If you’re thinking you could just buy ticket insurance in case your tickets don’t sell, unfortunately that’s not the case. I did look into this though, just to be sure. 🙂

Ticket Insurance Covered Reasons

Here are a few covered reasons that would entitle you to receive a refund for your ticket purchase if you opted in for ticket insurance:

  1. Immediate family member’s childbirth
  2. Travel delays (ie airline)
  3. Your death
  4. Death of an immediate family member or companion (person attending the event with you)
  5. Laid off from your job from no fault of your own. (This one sounds especially messy to prove).
  6. Unexpected job relocation over 100+ miles
  7. Your home made uninhabitable by fire, flood, burglary, vandalism or natural disaster.
  8. Serious injury to yourself or companion.
  9. Weather emergency.
  10. Jury duty.
  11. Pregnancy occurring after the date of coverage with doctor’s orders not to attend the event.
  12. Urgent home repair requiring you to be present.
  13. Vehicle mechanical breakdown within 24 hours of the event.
  14. Traffic accident on the day of/on the way to the event.
  15. Theft of your vehicle within 48 hours of the event.

Ticket insurance is an upsell. And if one of the above reasons did happen, you’ll need to submit a claim and basically you’ll need to prove within an inch of your life that it was a valid reason that you couldn’t attend. Insurance claims can be messy and take a long time to pay out.

Like most upsells, Ticketmaster makes it very convenient to add insurance, but actually recuperating your money is a different story.

If you are buying these tickets to resell, the insurance would be void when you transfer the tickets anyway. And from a fan’s perspective, just resell the tickets if you can no longer make the show! You can sell and transfer tickets online almost right up until the event starts.

For more information on Ticketmaster’s ticket insurance coverage, here is a link to the complete coverage policy for event tickets, provided by Allianz.


Ok, you made it to the end! When you’re ready, it the “Place Order” button to complete the sale.

Congratulations, you’ve bought your tickets and are ready to resell them!

If you smartly chose “Mobile Transfer” for your delivery method, your tickets will appear in your Ticketmaster account under the “My Tickets/My Events” page.

This is just one small part in learning how to become a ticket broker. In an upcoming post, we’ll take a look at how to resell your tickets on Ticketmaster, and Stubhub!