In the last article: How to Become a Ticket Broker: Tips and Tricks for Buying Tickets on Ticketmaster (Part 1) we covered the event page in detail and also learned about the basics like the different types of tickets and ticket types. We also talked about some useful tips for planning your researching if your looking for how to be a ticket broker, such as where to find presale passwords, and what to take note of to help you with your quest to research profitable events.
Let’s take a look at the Checkout Confirmation page in the ticket buying process on Ticketmaster and see how we can up our ticket buying game even further, and what all those dreaded Ticketmaster service fees are for.
Confirm Your Ticketmaster Order Details
This is the checkout confirmation page where you can review your order.
Drill down the arrow next to “Order Details”. This will show you the taxes and fees that are added to your order (surreptitiously hidden up until this point, I might add).
How Are Ticketmaster Fees Determined?
Service fees vary based on Ticketmaster’s agreement with the event promoter.
Service/Processing fees: These cover shipping, handling and support (yep, even on mobile tickets when shipping is declared as free).
Delivery fees: also cover shipping costs (yep, getting charged twice for shipping is always fun). These cover USPS or UPS delivery.
I’m not making it up that Ticketmaster charges twice for shipping fees. They declare it right on their website which is a glaring admission to double charging fans and ticket brokers.
Facility charge: Some venues may choose to include a facility charge. Apparently these fees help cover the costs of running the venue, although you’d think these fees would be passed on to the performer renting the venue instead of an additional charge for the event goer.
Taxes: And then there’s just plain ol’ tax. These vary depending on what country/state/province you are in.
It’s hard not to get frustrated with Ticketmaster’s steep fees, however, they are a necessary evil, and there’s not much we can do about them unfortunately. Just make sure to incorporate these fees into your costs.
Act Fast and Search for Additional (Better) Tickets
You have approximately 3 minutes and 20 seconds (on desktop computers) to review your order before proceeding to the checkout page. Times may vary depending on your Internet connection and computer speed so test this on your device to be sure.
This is also a good opportunity to hold these tickets and use your 3 minutes wisely to search for additional tickets from a different device or browser.
You can download the 4 major Internet browsers and conduct an additional search for tickets in each one.
Just make sure to keep it to one search page per browser, or you’ll receive a temporary IP address block from Ticketmaster.
Here are the download links for the 4 major Internet browsers you’ll need:
If you’re worried about searching in multiple browsers and possible getting blocked by Ticketmaster, now’s a good time to dig up that old iPhone or tablet. You can use additional devices to search tickets from. Just go download the Ticketmaster and Live Nation apps.
If better tickets come up in your new search, you can let the time expire on the original tickets and proceed with the order on the new ones, or repeat the process of holding tickets and searching for news ones until you’re happy with your selection. Remember, you’ll only have 3 minutes to do this, otherwise your tickets will expire. It can be helpful to trigger a timer so you don’t forget and potentially lose out on tickets all together.
Tips for Success: Know what you’re looking for before tickets go on sale. What’s your budget and what sections are you looking to buy for? Stick to your guns and don’t get desperate if available tickets are outside the scope of what you’re prepared to buy. It’s better to walk away and try again on a new event than get stuck with tickets you can’t resell.
Did You Score Some Better Tickets?
Spent too long searching for other tickets didn’t you?
Click “Try Again Now” to be taken back to the event page and search again.
Otherwise, hopefully you were able to pull a pair of tickets that were on budget and in a section you were happy with it.
Confirm and click “Next”.
Up next in Part 3 of this series on How to Become a Ticket Broker: Tips and Tricks for Buying Tickets on Ticketmaster we’ll go over the last page in the Ticketmaster buying process and go over the different ticket delivery options, discuss whether ticket insurance is worth it, and look at what payment methods are accepted and tips for earning rewards just for buying ticket inventory.